PWTransit is a leading transportation services provider operating in the private and public sectors across multiple Canadian jurisdictions. To facilitate the best service possible for its clients and customers, PWTransit must at times collect and maintain personal information.
Personal information refers to information about an identifiable individual, but does not include contact information related to that individual’s employment.
Unless otherwise noted, PWTransit refers to PWTransit and all its affiliated companies.
PWTransit is committed to protecting personal information. That commitment starts by complying with federal and provincial privacy laws, but goes farther, as PWTransit aims to apply leading privacy practices to its operations.
PWTransit is accountable for the personal information it collects.
PWTransit has a Privacy Officer to manage its privacy obligations, whose responsibilities include:
The Privacy Officer may be reached at:
1857 Centre Avenue SE
Calgary, AB T2E 6L3
Collection of Personal Information: Purpose & Consent
PWTransit only collects personal information it requires to provide transportation services.
Accordingly, PWTransit relies on customers’ implied consent for the collection and use of that information as permitted by law.
PWTransit collects information at the time of sale, including name, email address, physical address and telephone number, because it needs to know the identity of its customers, addresses for the provision of services, and contact information in case any change in the provision of services needs to be communicated.
PWTransit does not collect any personal information in providing transportation services on behalf of municipal or regional governments, except for certain information needed to provide health-related transportation assistance. That additional information is necessary in case of emergency and to ensure that any assistance-related requirements are known in advance.
Customers may seek to withdraw their consent to the collection, use, or disclosure of personal information by contacting the appropriate PWTransit affiliate or the Privacy Officer. Subject to receiving such requests in a timely manner, and any overriding legal obligations, PWTransit will take steps to accommodate such requests. Withdrawal of consent prior to the provision of transportation services will negatively affect PWTransit’s ability to provide those services and may result in services not being provided.
When PWTransit provides student transportation services on behalf of school boards, it is similarly provided with information necessary to deliver those services, including: student names, addresses, phone numbers and (when needed) dietary and medical information, and photographs in the case of nonverbal students.
PWTransit does not collect information, including personal information, from any social media platform on which it is active.
Limiting Use, Disclosure, and Retention
In addition to limiting the personal information that is collected, PWTransit limits the use of that information, its disclosure and its retention.
PWTransit limits the use of customers’ personal information to what is required to provide transportation services.
PWTransit does not use personal information for statistics or research, and does not sell, rent or lease that information to third parties.
PWTransit does not disclose personal information to third parties for any statistical or research use.
PWTransit and its affiliates do not share personal information with each other.
PWTransit will not disclose an individual’s personal information without notice to that individual or his or her consent, except in very limited circumstances and only as permitted or required by law, including when disclosure is in the individual’s interest and consent cannot be obtained in a timely way.
When PWTransit collects personal information in the course of acting as a service provider to federal and provincial governments, that information may be disclosed as required by that government and permitted by law.
In almost all cases, PWTransit retains personal information for a minimum of one year, and otherwise for so long as is necessary to facilitate the provision of transportation services.
PWTransit destroys any student personal information six months after completing the student transportation route to which the personal information relates.
PWTransit has reasonable security arrangements in place commensurate with the sensitivity of the type of personal information collected in order to guard against unauthorized access, collection, use, disclosure and disposal of that information.
PWTransit collects customer information online and offline. When collected offline, the information is entered into an online database, and otherwise destroyed unless required for use by drivers.
For information stored electronically, PWTransit’s data and data systems are physically situated in a tier 1 data centre in Alberta. Only PWTransit Information & Technology staff have physical access to the data centre. PWTransit’s data and data systems are otherwise protected by standard network access controls.
Physically recorded personal information is limited to the information that PWTransit drivers require during day-to-day operations.
When not in use by drivers, documents containing personal information are stored at local PWTransit offices, which are subject to standard physical access controls. Any extra copies of such documents are disposed of on a daily basis in secured document containers and destroyed on a monthly basis.
PWTransit does not retain copies of tickets bearing customers’ personal information.
PWTransit does not collect or store customer financial information. When information such as a credit card number is transmitted to other websites (third party points of sale), it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
All PWTransit employees receive privacy training upon employment, which includes review of:
- employee obligations to ensure that personal information is protected; and
- employee obligations to report any access breach or suspected access breach of personal information to the Privacy Officer.
- PWTransit employees servicing the province of British Columbia are required to complete additional Privacy training provided by the province.
Drivers are specifically trained to ensure proper use, storage and disposal of documents containing customer and passenger personal information.
PWTransit has established a comprehensive IT Security Incident response plan setting forth processes and protocols for management and communications in the event of a security breach related to its collection, use, storage and disposal or disclosure of personal information. For details regarding PWTransit’s IT Security Incident response plan please contact the Privacy Officer.
Accuracy & Access
PWTransit aims to ensure the accuracy of personal information, but it relies on customers to provide accurate information.
Customers seeking to correct or update personal information are encouraged to contact the appropriate PWTransit affiliate by phone to correct any error or omission.
All contact information for various PWTransit affiliates is available at https://www.pwtransit.ca/contact/.
Customers may also request access to their personal information in PWTransit’s control at any time through the access to information processes provided for under provincial and federal legislation.
Such inquiries may be made to the Privacy Officer.
In responding to any such request, PWTransit may seek to confirm the identity of the person requesting information, and any additional personal information collected in that process will be destroyed as soon as reasonably possible once that identity is confirmed.
Subject to any overriding legal obligations, PWTransit will provide customers with a description of what, if any, personal information it retains, the use it makes of that information and what, if any, disclosure has been made of it.
PWTransit will occasionally update this policy to reflect company and customer feedback, as well as developments in legislation and best practices.